If you are not satisfied with our financial advice service you can make a complaint by emailing [email protected] , or calling: 0800 62837425. You can also write to us at: Suite 53, Royal Oak Mall, 691 Manukau Road, Royal Oak, Auckland 1023.
When we receive a complaint, we will consider it following our internal complaints process:
If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL). FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we have not resolved your complaint to your satisfaction. You can contact FSCL by emailing [email protected] , calling 0800 346 257, or in writing to P O Box 5967 Lambton Quay Wellington 6145.